Exchange and return policy at Aplieplus

At Aplieplus we want to make sure that you are completely satisfied with your purchase. If for any reason you are not happy with your products, we offer you the option to exchange or return them under certain conditions.

Exchange conditions:

• Deadline: Exchanges can be made a maximum of 10 days after receipt of the goods. Please ensure that you act within this period.

• Condition of the goods: The items must be in their original packaging, unused and in perfect condition. We ask you to handle the products with care so that they are returned to us in perfect condition.

• Return costs: The return shipment is at the expense and risk of the customer. We recommend that you use shipment tracking to ensure that your return shipment arrives safely.

• Multiple exchanges: In the event of multiple exchanges, a fee of CHF 10 will be charged or deducted from the voucher from the second exchange onwards. We ask for your understanding that this is necessary to cover the costs.

• One-time return: Each order can only be exchanged once. Further exchange requests or returns may incur an additional processing fee.

What can you expect? In the event of an exchange, you can either exchange the goods for another product or we can issue you with a voucher that you can use for future purchases. Unfortunately, a refund of the purchase price is not possible.

This is how the exchange works:

1. Contact us within 10 days of receiving the goods. Please let us know which product you would like to exchange.

2. Pack the goods carefully in the original packaging and send them to the specified return address.

3. As soon as we have received and checked the return, you will receive either the desired product or your voucher.

We want you to feel comfortable with every purchase at Aplieplus and are happy to answer any questions or clarify further details. Your satisfaction is important to us!

Thank you very much for choosing Aplieplus!